RETURNS:

* If you would like to return a product, no questions asked, Chimera Homes will charge you a re-stocking fee of 15% on the invoiced MRP. 

* Please write to us at info@chimerahomes.com, and we will get in touch with you within 24 hours of receiving your request.

* You can only request a return within 7 days of receiving the product. Products must be returned in their original packaging with the price tags, barcodes, labels, user manual, warranty card, invoices etc.

* You must drop the product(s) at the nearest store/warehouse.

* The product should not have been installed, or the product(s) should not have any wear and tear. The returned products are subject to verification and checks by Chimera Homes in order to determine the legitimacy of the return.

* Any products returned in a damaged condition will not be refunded.

* It takes 5 to 7 working days for us to process the refund when we receive the same in good condition.

* To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.

EXCHANGE:

* If you have received a damaged/defective/incorrect product, please get in touch with the customer service by email at info@chimerahomes.com within 24 hours of delivery.

* Microscopic defects that are not visible when the products are installed will not be entertained.

* On receiving Your complaint, Chimera Homes shall verify the authenticity and the nature of the complaint and if Chimera Homes is convinced that the complaint is genuine, Chimera Homes will start initiate the replacement process.

* In order to exchange the product, you are required to comply with the below mentioned conditions:

* Please notify Chimera Homes of receipt of a damaged/defective/incorrect product within 24 hours of delivery to you. If you are unable to do so within 24 hours, Chimera Homes shall not be held liable for the failure to replace the order.

* Products should be unused.

* Chimera Homes will arrange pick-up of the damaged/defective/incorrect Product through its logistics partner. If Chimera Homes is unable to do so, Chimera Homes will notify You regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon consultation with Chimera Homes.

* Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc.

* It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.

* The returned Products are subject to verification and checks by Chimera Homes in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.

* Once the product is received by Chimera Homes the replacement product will be dispatched to you within 24 hours.

CANCELLATION:

* An order cannot be cancelled once confirmed. You can modify an order (with products of the same or more value) within 24 hours, provided the order has not been shipped.

* If you want to modify your order (within 24 hours) before the order has been shipped, please send us an email at info@chimerahomes.com with the new product details (name, color, price, size)

* If you have an account with us, please cancel the order from your 'My Orders' Page, else, drop us an email at info@chimerahomes.com